Cancellation and Refund Policy
Last updated: August 10, 2026
At ToDo Spanish, we understand that plans can change. We aim to offer flexible options while ensuring fairness for all students and maintaining the quality of our courses.
1. Group Courses
– Students may cancel or request a transfer to another course up to 48 hours before the course start date and receive a full refund.
– If a student withdraws after the first class but before the second class, a 85% refund will be issued. The remaining 15% covers administrative and course preparation costs.
– After the second class has started, courses are non-refundable and non-transferable to another person. However, students may request to transfer the unused portion of the course fee to another course in the current session, subject to availability and approval of ToDo Spanish based on student's Spanish proficency level.
– Missed classes are non-refundable. However, when available, students may be able to join another group class or conversation session at the same level as a make-up opportunity. Availability is not guaranteed.
– To maintain an interactive learning environment, group courses require a minimum of 3 students to run.
– If only 2 students register, ToDo Spanish may offer the course as a 1-hour session instead of the regular 1.5-hour session, with the same total number of weeks and maintaining the quality of instruction.
– If ToDo Spanish cancels or postpones a course due to insufficient enrollment or unforeseen circumstances, students may choose between:
– A full refund;
– Transfer to another available course; or
– Transfer to the next session, if available.
2. Private Lessons
– Private lessons may be cancelled or rescheduled up to 24 hours in advance without charge.
– Cancellations made less than 24 hours before the lesson, as well as no-shows, are non-refundable.
– Lessons begin and end at the scheduled time. Students who arrive late may still attend, but the lesson will end at the original scheduled time. Teachers will wait for up to 10 minutes after the scheduled start time. If the student has not arrived within this period, the lesson will be considered a no-show and will be charged accordingly.
– Unused lessons from a lesson package may be rescheduled only when the cancellation request is made within the required notice period.
– Private lesson packages and prepaid lessons are non-refundable once lessons have started, except in exceptional circumstances at the discretion of ToDo Spanish. However, students may request to apply the value of any unused lessons toward another activity, course, or future service offered by ToDo Spanish, subject to availability and approval.
3. Refund Processing
– Approved refunds are processed within 2 business days after confirmation.
– Refunds will be issued using the original payment method whenever possible.
– Any fees charged by third-party financial institutions or payment services, if applicable, may not be refundable.
4. Changes to Courses and Teachers
ToDo Spanish reserves the right to make reasonable changes to course schedules, class times, course materials, or instructors when necessary to ensure the quality and continuity of instruction.
A change of teacher does not constitute grounds for a refund, provided that the course continues as scheduled and maintains the expected educational standards.
5. Corporate Training and Special Circumstances
Corporate courses, private group programs, and special arrangements may have specific cancellation terms agreed upon before the start of the program.
For exceptional circumstances, please contact ToDo Spanish directly. We will review each situation individually and work toward a fair solution.
6. Contact Information
If you have questions regarding this Cancellation and Refund Policy, please contact:
ToDo Spanish
Email: admin@todo-spanish.ca
Website: www.todo-spanish.ca